1. Information We Collect

We collect information necessary to provide our services, including:

• Personal information (name, email, phone number, address)
• Shipment details (contents, value, origin, destination)
• Payment information
• Business information (company name, tax ID)

2. How We Use Your Information

Your information is used to:

• Process customs clearance and deliveries
• Communicate shipment status updates
• Comply with legal and regulatory requirements
• Improve our services
• Send service-related notifications

3. Information Sharing

We share information only with customs authorities, shipping partners, and payment processors as necessary to complete services. We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your information. However, no electronic transmission is 100% secure. We encourage you to use caution when transmitting sensitive information.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Shipment records are typically retained for 7 years as required by law.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications

7. Cookies and Tracking

Our website may use cookies to improve user experience. You can disable cookies in your browser settings, though this may affect website functionality.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

For privacy-related questions, please contact us at theeastconnection24@gmail.com or +1 (246) 235-7824.